Changes & Cancellations by You
Changes made more than 60 days of scheduled programme:
Written notification from the person who made the booking or your travel agent on your behalf must be received by our Eco Koh Tao Office. Changes (eg. name change, change of activity, change of dates etc.) shall incur an administration charge of 2500thb per person. Changes are subject to the availability at the Eco Koh Tao.
If the new booking is of lesser value from the original booking, we will not refund the difference in pricing. If the new booking is of greater value, you will be required to pay for the new price and any other pricing variances due.
In all cases, changes will only be confirmed when we receive payment of all resulting charges and increases in the programme cost at the time of your change request.
Changes made within 60 days of scheduled programme:
Changes will be treated as a full cancellation of the original arrangements made by you and cancellation charges will apply.
Cancellation by You
Written notification from the person who made the booking or your travel agent on your behalf must be received by our Eco Koh Tao Office. The date of receipt of the cancellation notice will be the day the cancellation fees will be applied.
You will have to pay the applicable cancellation charges per person according to the amount of notice given as follows:
60 days or more before scheduled programme – Charge of 2500thb per person
31 to 59 days before scheduled programme – Charge of 50% of cost
15 to 30 days before scheduled programme – Charge of 70% of cost
0 to 14 days before scheduled programme – Charge of 100% of cost
No show at Eco Koh Tao – Charge of 100% of cost
Unused Stays and Services by You during your programme
No refund or credit will be given to you for unused days at Eco Koh Tao resulting in your late arrival or premature departure. No refund or credit will be given to you for unused pre-booked or paid services (eg. tours and excursions). The Resort’s curtailment of stay or unused facilities written declaration does not constitute in any circumstances a promise of a refund or credit.
Modification and Cancellation by Us
Changes by Us
It is unlikely that we will have to make any changes to your programme after booking but we reserve the right to do so if required or deemed necessary by us.
We reserve the right to modify or withdraw tours, itineraries, specific programs, activities or facilities at any time and without notice and without liability for any loss.
We may modify the list of activities (eg. the type of sports activities on offer). The availability of certain sports and water sports activities especially is dependent on season or on weather and sea conditions for the comfort and safety of our guests. Where possible, you will be advised of such modification and/or withdrawals which you should be aware of prior to your scheduled departure.
Cancellation by Us
It is unlikely that we will have to cancel your programme after booking but we reserve the right to do so if required or deemed necessary by us.
In this event, we will inform you or your travel agent as soon as practicable and you will have the choice of having a refund of monies paid to us for your programme or accepting an offer of an alternative date, if available.